General terms and conditions of sale
Version of 8 September 2026. These terms supersede any earlier version.
1. Who you are contracting with
CONCIERGE B ET B FRANCE, a simplified joint-stock company with a sole shareholder and a capital of 2,500 euros, whose registered office is at 9 rue Saint-Saëns, 29200 Brest, France, registered with the Brest Trade and Companies Register under number 934 887 894 (hereafter "Concierge B et B").
- VAT number: FR68934887894
- Professional licence: CPI 2901 2026 000 000 003, issued by the CCI métropolitaine Bretagne Ouest, covering "Property and business transactions" and "Property management"
- Financial guarantee: + Simple, 2 rue Grignan, 13001 Marseille, for 110,000 euros
- Professional indemnity insurance: QBE, policy no. QRCAI000585
How to reach us:
- Owner service: +33 9 80 80 12 66, Monday to Sunday from 8.30am to 5pm, or proprietaire@conciergebb.fr
- Consumer and complaints service: +33 9 54 17 31 19 or conso@conciergebb.fr
- Post: 9 rue Saint-Saëns, 29200 Brest, France
2. Purpose
2.1. Concierge B et B offers owners a full short-term rental management service for a furnished property (the "services").
2.2. The property must meet the definition of a furnished tourist accommodation under article D. 324-1 of the French tourism code: a furnished villa, flat or studio, for the exclusive use of the tenant, let to a passing clientele staying by the day, the week or the month and not taking up residence there.
2.3. In these terms, "you" and "the owner" mean the owner of the property or any person the owner has authorised to offer it for rent. Concierge B et B and the owner are together referred to as the "parties".
2.4. The services are presented at www.conciergebb.fr (the "platform").
3. Contract documents
3.1. The relationship between Concierge B et B and the owner is governed, in decreasing order of precedence:
- by any special terms agreed in writing between the parties;
- by the rental mandate signed by the owner;
- by these general terms and conditions.
3.2. Where documents conflict, the higher-ranking document prevails, for the clause concerned only.
3.3. The mandate sets out the work entrusted to us, the term, the rates applicable to your property and the payout arrangements. Concierge B et B draws it up and sends it to the owner, who has 14 days to sign and return it.
3.4. You accept these general terms by completing the registration form and signing the mandate. Without that acceptance, the services cannot be provided.
4. Who can sign up
4.1. The services are open to any individual with legal capacity, or to any legal entity represented by a person authorised to bind it.
4.2. You sign up either as a consumer, that is, an individual not acting in the course of your professional activity, or as a professional. Some provisions of these terms apply only to consumers: they are marked as such.
4.3. The property must be eligible for the services under the criteria set out on the platform.
5. Signing up
5.1. To sign up, you complete the online registration form, then sign and return the mandate within the period set out in article 3.3.
5.2. The information requested is needed to provide the services. You warrant that it is accurate and you undertake to keep it up to date.
5.3. The email address you give us serves as your identifier and as the channel for communications about the contract.
6. The services
6.1. Listing management. We write the listing from the information you send us: address, floor area, number of rooms, equipment, availability periods. We publish it on Airbnb and, where relevant, on other platforms of our choosing. An incomplete listing is not published. You warrant that the information provided is accurate.
6.2. Photography. We may visit the property before publication to photograph it, and you give us access for that purpose. You may supply your own photographs provided you hold the rights to them; we remain the judge of whether they are suitable and may take further shots.
6.3. Pricing. We set nightly rates according to the market, the season and the length of stays, using revenue management software where appropriate. Any change to the pricing strategy is agreed jointly by the parties.
6.4. Bookings and guests. We handle bookings, communication with guests, their welcome and the key handover, on the terms we notify to you. You can view the booking history in your Airbnb account.
6.5. Housekeeping. After each departure we provide cleaning, laundering of bed and bath linen and replacement consumables. Cleaning is a turnaround service suited to seasonal letting, limited to the areas and furnishings the guests use.
6.6. Annual deep clean. You may authorise us in writing to carry out, every 12 months, a deep clean of the property: sofas, armchairs, mattresses, pillows, duvets, curtains and rugs, and washing of the walls. The property is then blocked for one or two days, by agreement between the parties.
6.7. Supplies. Replacing missing or worn crockery, shower curtains, cushions, pillows and duvets may be charged to you, with your prior agreement and against a quotation.
6.8. Inventories. We carry out a general check of the property when guests arrive and when they leave, and report any damage to you.
6.9. Collection and payout. We are mandated to collect rental income from the platforms or directly from guests, and to pay it over to you on the terms of article 7. You provide us with the information the platforms require in order to release the funds.
6.10. Linen supplied by the owner. Outside the Paris region, the linen you make available goes into a pooled laundry circuit. Beyond two months of use, its condition no longer allows the original items to be returned to you.
6.11. Technical call-outs. Where our after-sales team contacts you about a call-out, we expect a reply from you the same day. Failing that, we may take the initiative to fix the problem so as to protect the stay in progress; the work is then charged to you.
6.12. Other services. We may offer you further services suited to your property, on terms agreed between the parties.
6.13. Referrals. You may refer other owners to us and receive a reduction on our management fee, under the referral rules available on request.
6.14. Platform availability. We maintain and develop the platform throughout the term of the services, which may cause temporary interruptions. Data is hosted on servers located in the European Union. Our obligation here is one of means.
7. Financial terms
7.1. Management fee. Our management fee is 20% including tax of the rental income collected on your behalf. That rate falls to 17% including tax from three properties entrusted by the same owner. The rate applicable to your property is set out in your mandate, which prevails in the event of any difference.
7.2. Set-up fee. Bringing the property into service gives rise to a one-off fee, depending on its size, set out in the mandate. It covers the initial clean, creating the listing, the local market study and setting up your file. It is not payable up front: it is deducted from your first payout, unless you prefer to settle it by transfer.
7.3. Running costs. A fixed amount per booking, set out in the mandate and depending on the size of the property and its region, covers the consumables made available to guests: shampoo, washing-up liquid, toilet paper, bin bags, sponges.
7.4. Maintenance and grounds. Maintenance work is charged against an invoice and with your prior agreement. Upkeep of gardens and terraces is not included and is quoted separately.
7.5. Other costs. Any other cost incurred in performing the services can only be recharged to you after we have told you about it in advance.
7.6. Payout. Our fees are deducted each month from the sums collected over the same period. The balance is paid to you from the 8th of the following month. January's income, less January's fees, is therefore paid from 8 February.
7.7. VAT. Amounts expressed as including tax incorporate VAT at the rate in force, being 20% at the date of these terms.
7.8. Review. Our fees may be revised on our proposal and subject to your acceptance. An amendment to the mandate is then drawn up between the parties.
8. Right of withdrawal
This article applies to owners who are consumers within the meaning of article 4.2, where the mandate is concluded at a distance or away from our premises.
8.1. You have fourteen days from signing the mandate to withdraw, without giving any reason and without bearing any cost other than that provided for in article 8.4.
8.2. To exercise that right, simply notify us of your decision by an unambiguous statement, before the period expires:
- by email to conso@conciergebb.fr;
- by post to CONCIERGE B ET B FRANCE, 9 rue Saint-Saëns, 29200 Brest, France.
8.3. You may use the form below, though you are not obliged to:
To CONCIERGE B ET B FRANCE, 9 rue Saint-Saëns, 29200 Brest, France, conso@conciergebb.fr:
I hereby give notice of my withdrawal from the rental mandate covering the property at (address), signed on (date).
Name, address, signature if notified on paper, date.
8.4. If you want the services to start before the end of the fourteen-day period, you must expressly ask us to do so. You keep your right of withdrawal, but if you exercise it you will owe us an amount proportionate to the services already provided at the date of your notification.
8.5. We refund the sums already paid, less any amount due under article 8.4, no later than fourteen days after the date on which we are informed of your decision.
9. Term, renewal and termination
9.1. The mandate is granted for one year, renewable by tacit renewal on the anniversary of its signature.
9.2. Termination is effected by registered letter with acknowledgement of receipt sent to: CONCIERGE B ET B, Service Résiliation, 9 rue Saint-Saëns, 29200 Brest, France. The periods and arrangements applicable to your property are set out in your mandate.
9.3. Consumer owners, notice about renewal. Under article L. 215-1 of the French consumer code, we inform you in writing, at the earliest three months and at the latest one month before the end of the current period, that you may choose not to renew the mandate. If that notice is not sent to you, you may terminate the mandate free of charge at any time from the renewal date.
9.4. Exclusive mandate. Where the mandate contains an exclusivity clause, that clause may, after three months from signature, be terminated at any time by either party by registered letter with acknowledgement of receipt, taking effect fifteen days after receipt, in accordance with the rules governing property professionals' mandates.
9.5. Nothing in the mandate or in these terms restricts the rights you hold under articles 9.3 and 9.4.
9.6. Bookings taken before the termination takes effect and with an arrival date after it are, at Concierge B et B's option, moved to another property we manage or cancelled. We will tell you which.
9.7. You may stop offering availability at any time. Doing so does not amount to terminating the mandate.
10. Your obligations
10.1. Information. You provide us with all information needed to sign up and to perform the services, in particular for writing the listing. You warrant that it is accurate and not misleading and you keep it up to date.
10.2. Account. The information entered when creating or updating your account stands as proof of your identity. You tell us without delay of any unauthorised use of your account, in particular your Airbnb account, and authorise us to take the steps the situation requires.
10.3. Right to let. You warrant that you hold every authorisation needed to let or sub-let the property, in particular under the co-ownership rules, any lease you hold and the local rules on furnished tourist accommodation. You are responsible for the declarations and registrations your local authority requires.
10.4. Condition of the property. The property must be furnished, equipped and compliant with health and safety standards, in particular for electrics, plumbing and insulation. It must be insured under a policy expressly covering seasonal furnished letting.
10.5. Availability. You warrant that the property will be free and fit to be let during the periods entered. You may change those periods as long as no booking has been taken and subject to fifteen days' notice.
10.6. Cancellation. You undertake not to cancel a confirmed booking. If you do, the fees charged by the platforms are yours to bear, as are the costs of rehousing the guests.
10.7. Valuables. We recommend that you do not leave valuables in the property during letting periods, or that you secure them.
10.8. Reporting damage. If you notice damage, tell us within seven days of the end of the letting concerned. After that, claims with insurers and platforms become difficult to pursue.
10.9. Use of the services. You use the services personally and do not divert them from their purpose, in particular for unlawful or fraudulent ends. You do not compromise the integrity or security of our systems, and do not reproduce material belonging to us.
10.10. Content. You warrant that you hold the rights to the content you publish or send us, in particular photographs, and you indemnify us against any third-party claim in that respect.
10.11. Practical means. You give us the keys, fobs and access we need and cooperate in the proper performance of the services.
11. Our obligations
11.1. We provide the services diligently, under an obligation of means. We do everything we can to deliver a quality service, without guaranteeing a result, and in particular without guaranteeing any volume of bookings or level of income.
11.2. We do not guarantee continuous availability of the platform, but we do everything we can to keep it accessible, other than during planned maintenance and force majeure. We are not liable for interruptions attributable to third-party networks, equipment or operators, to a configuration error on your side, or to force majeure.
11.3. We do not intervene in disputes between you and guests about the condition of the property or its equipment. The landlord's obligations and warranties remain yours.
11.4. We may send promotional messages to owners, including links to third-party platforms, over whose availability and content we have no control.
11.5. We remind you that, as a consumer, you can register free of charge on the French telephone marketing opt-out list BLOCTEL, at www.bloctel.gouv.fr.
12. Liability
12.1. Our liability is limited to providing the services described in these terms. We are liable only for direct, proven loss arising from their performance.
12.2. Breakages, damage and deterioration of equipment or furniture resulting from wear, ageing, repeated use or poor installation are not attributable to us. The same applies to lost keys.
12.3. We are not liable for damage, theft or nuisance caused by guests. We assist you in your claims under Airbnb's Aircover protection and under your own insurance, without any guarantee as to the outcome.
12.4. Where damage is found on a guest's departure and results from a deliberate act on their part, we may receive all or part of the security deposit and will tell you within twenty-four hours. That deposit is applied to replacing the damaged item or to our insurance excess.
12.5. We encourage you to keep a copy of the important information held in your account.
13. Insurance
13.1. Each party warrants to the other that it holds insurance covering its civil liability.
13.2. Concierge B et B holds professional indemnity insurance with QBE, policy no. QRCAI000585, and holds the financial guarantee referred to in article 1.
13.3. You warrant that the property is covered by a home insurance policy expressly including seasonal furnished letting and rental risks.
14. Complaints
14.1. Any complaint about the performance of the services may be sent to our consumer service, by email to conso@conciergebb.fr or by telephone on +33 9 54 17 31 19.
14.2. A complaint about a stay should be sent within seven days of the end of the booking concerned. It should give the date, the people involved, a description of the facts and any available evidence.
14.3. We may act as an intermediary between you and a guest, without any obligation as to the result. Any legal action is a matter for you.
15. Consequences of breach
15.1. Where these terms or the applicable rules are breached, we may suspend access to the services, remove any content concerned, and take any appropriate legal or administrative action.
15.2. Such measures are proportionate to the seriousness of the breach and are notified to you, except where urgency or a legal obligation requires immediate action.
16. Personal data
16.1. We process your personal data in accordance with the General Data Protection Regulation and French data protection law. The processing carried out, its purposes, retention periods and the rights available to you are set out in our privacy policy.
16.2. The processing of guest data, carried out in connection with bookings made through rental platforms, is under the joint controllership of Concierge B et B and you, on the terms set out in annex 1.
16.3. Each party undertakes to meet its own data protection obligations.
17. Intellectual property
17.1. These terms give you no intellectual property right over the platform or over the content we exploit. Any unauthorised reproduction or use is prohibited.
17.2. You authorise us to use the content relating to your property, in particular photographs, in order to provide the services and promote your listing, for the term of the mandate and its renewals.
18. Subcontracting and assignment
18.1. We may use subcontractors to perform the services, in particular for cleaning, laundry and maintenance. They are bound by the same obligations as we are, and we remain answerable to you for the proper performance of the services.
18.2. We may assign the benefit of the contract to a third party stepping into our rights and obligations, after informing you in writing.
19. Force majeure
Neither party is liable for delay or non-performance attributable to force majeure within the meaning of article 1218 of the French civil code. If the event lasts more than a month, either party may end the contract without notice or compensation.
20. Severability
If any provision of these terms is held void or unwritten, the remaining provisions keep their full effect.
21. Changes to these terms
21.1. We may amend these terms. We will tell you at least thirty days before they take effect.
21.2. If you do not accept the new terms, you may end the contract before they take effect, without cost or compensation. Otherwise, continuing to use the services after that date amounts to acceptance.
21.3. The applicable version is the one in force on the day the mandate is signed, subject to changes notified as set out above.
22. Evidence
The parties may prove their claims by any means. Data recorded on the platform stands as proof of the operations carried out, unless proved otherwise.
23. Governing law and disputes
23.1. These terms are governed by French law.
23.2. If a difficulty arises, please contact our consumer service first, as set out in article 14.
23.3. Consumer owners. Failing an amicable solution, you may bring proceedings, at your choice, before the court for the place where you lived when the mandate was signed, the court for the place where the damage occurred, or any court with territorial jurisdiction under the French code of civil procedure. No clause of these terms restricts that choice.
23.4. Professional owners. Disputes fall within the exclusive jurisdiction of the commercial court of Brest.
Annex 1: joint controllership of processing
This annex sets out, within the meaning of article 26 of the General Data Protection Regulation, how obligations are shared between Concierge B et B and the owner for the processing described below, for which they are joint controllers.
A1.1. Scope
- Purpose: managing bookings of the property through third-party rental platforms.
- Operations: collection, recording, organisation, storage, alteration, consultation, use, disclosure and erasure.
- Categories of data: guest identification data (surname, first name, email address, telephone number), review of the stay, photographs of the property.
- Data subjects: the guests.
- Duration: the term of the mandate and its renewals, then the applicable legal retention periods.
Joint controllership is strictly limited to that scope. Any other processing carried out by either party is that party's sole responsibility, and the other party cannot be held liable for it.
A1.2. Division of obligations
Each party implements appropriate technical and organisational measures to ensure the confidentiality, integrity, availability and resilience of the data it processes, together with the means of restoring access to the data in the event of an incident. Each party regularly tests and evaluates how effective those measures are.
Concierge B et B is the point of contact for data subjects exercising their rights, being the party in direct contact with them. Concierge B et B informs guests of the processing carried out and answers their requests within the legal time limits. The owner passes on without delay any such request they become aware of and gives Concierge B et B the assistance needed.
The parties cooperate and share any information useful for keeping their record of processing activities, carrying out a data protection impact assessment and responding to the supervisory authority.
A1.3. Sub-processors
Each party may engage sub-processors, provided it informs the other in writing, stating the activities concerned, the identity and contact details of the sub-processor and the date of the contract. The party notified has fifteen calendar days to raise reasoned objections; failing that, the engagement is deemed accepted.
As at the date of these terms, the owner accepts Concierge B et B's use of the following sub-processors:
- Airbnb Ireland UC (Dublin, Ireland): publishing the listing, bookings, communication with guests, collection of rental income. No transfer outside the European Union within the meaning of this article.
- Shopify International Limited (Dublin, Ireland): hosting the conciergebb.fr website and its contact forms.
- Cleaning, laundry and maintenance providers working on the property: access to the property and performance of housekeeping work.
- Revenue management tools used to adjust rates.
An up-to-date list, with each sub-processor's full identity and location, is available on request at conso@conciergebb.fr. Concierge B et B ensures that each sub-processor is bound by the same data protection obligations and remains answerable to the owner if a sub-processor fails.
A1.4. Location and transfers
The parties process and store the data within the European Union. Any transfer outside the Union is possible only with the appropriate safeguards provided for by the regulation.
A1.5. Data breaches
Each party notifies the other, without undue delay, of any personal data breach within the meaning of the regulation, together with the information required by article 33 of the General Data Protection Regulation. The parties consult urgently on the content of the notifications to be made to the supervisory authority and to data subjects, each remaining entitled to make the notifications incumbent on it. The party on whose system the breach occurred takes the necessary remedial measures without delay.
A1.6. Erasure
Each party deletes the data at the end of the period set out in article A1.1, on the express request of the other party, or on a documented request from a data subject, subject to legal retention obligations.