Since its beginnings focused on renting accommodations, Airbnb has considerably broadened its scope. Today, the platform offers not only unique stays, but also two types of services which, although complementary, are often confused: Airbnb Experiences and Airbnb Services.
Understanding the fundamental difference between these two offerings is crucial to getting the most out of the platform, whether you're an adventure-seeking traveler or a local looking for convenience.
What are Airbnb Experiences?
Launched before the Services, Airbnb Experiences revolutionized the way we discover a destination.
- What is this ?
An Experience is a unique activity, designed and led by a passionate local resident. It is not simply a tourist visit, but a cultural, creative, or adventurous immersion.
- The main objective:
To offer participants an authentic connection with local culture, traditions and communities. It's about "experiencing" a destination rather than "visiting" it.
Concrete examples:
- A traditional cooking class with a local chef in his home.
- A guided hike through little-known trails with a nature lover.
- A local craft workshop with an artist.
- A personalized photo shoot in the iconic locations of a city.
- A wine tasting at a family vineyard.
The "plus":
The human element and the sharing of passion are at the heart of the experiences. They foster interaction, learning, and the creation of unique memories through a local perspective.
What are Airbnb services?
More recently, Airbnb services have adopted a different approach: providing professional services at home or at the place of stay.
- What is this ?
A Service is a professional service provided on demand, delivered by a qualified expert, often directly in your Airbnb accommodation (or even at your home).
- The main objective:
Bringing the comfort and quality of hotel services (or home services) directly to the user, thus facilitating their daily life or improving their stay.
Concrete examples:
- A private chef who comes to cook a gourmet dinner for you and your guests.
- A massage therapist who offers a relaxation session at home.
- A personal sports coach for a customized fitness session.
- A hairdresser or makeup artist for a special occasion.
- Delivery of meals prepared by a caterer.
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The "plus":
Convenience and time savings are the major advantages. The Services provide easy access to qualified professionals for specific needs, without having to search externally.
Summary Table: Experiences vs. Services
| Characteristic | Airbnb Experiences | Airbnb services |
| Nature of the offer | Interactive, immersive, discovery activity | Professional service, comfort, convenience |
| Main objective | Human connection, cultural immersion, learning | Improved stay/daily life, time savings |
| Type of service provider | Passionate host (often local) | A qualified professional, an expert in their field. |
| Location of the service | Variable (location of the activity, meeting point) | Often at the client's accommodation (or a designated location). |
| Format | Often in small groups or privately | Usually private (1-on-1, small family group) |
| Examples | Cooking classes, guided hikes, photography workshops | Private chef, massage, sports coaching, hairdressing |
In conclusion: two approaches for a complete experience
Airbnb Experiences and Services represent two distinct facets of the platform's evolution. Experiences enrich your trip by offering authentic immersion and meaningful encounters. Services, on the other hand, simplify your life and increase your comfort by giving you access to qualified professionals at your fingertips.
Whether you're looking to explore a city in a unique way or treat yourself to a relaxing and luxurious getaway, Airbnb now offers a solution tailored to every need. All you have to do is choose what best suits your desires!